Shipping policy

hipping Policy
Last updated: October 28, 2026

Where we ship
We ship only to addresses in the contiguous United States. We don’t service Alaska, Hawaii, U.S. territories, or international addresses.

Kits ship by FedEx Ground, which can’t deliver to P.O. boxes. Please use a street address.

Shipping cost
Shipping is free. Every kit price includes shipping the empty kit to you and a prepaid label for shipping it back to the recycling facility.

Delivery time
Most kits arrive within 5–10 business days of your order, depending on how far you are from our distribution center. Business days are Monday through Friday, excluding holidays.

Tracking your order
You’ll get a tracking number by email once your kit ships. If you haven’t received it, email support@bulbcycle.com with your order number and we’ll send it to you.

Damaged, lost or wrong kits
Please inspect your kit as soon as it arrives. If it’s damaged, missing parts or not what you ordered, contact us within 30 days of purchase with your order number and we’ll make it right. If your tracking shows no movement for more than 5 business days, contact us and we’ll look into it with FedEx.

Shipping your filled kit back

  1. Pack and seal the kit following the included instructions.
  2. Attach the prepaid return label where the instructions show.
  3. Schedule a free FedEx pickup by calling the number on the label, or by going to fedex.com/grd/rpp and entering the tracking number from the red label on your kit. You can also drop it off at a FedEx location.

Your kit must reach the recycling facility within 18 months of purchase. Use the prepaid label only for the kit it came with, never for any other box, pail or drum. If FedEx won’t accept your kit, contact us and we’ll help arrange other shipping.

Once your kit has been processed, we’ll email you a certificate of recycling, usually within 12–15 days after it reaches the facility.

Bulk pickups
For volumes too large to mail, we arrange pickups from your location. See our Bulk Pickup page or email info@bulbcycle.com for a quote.

Contact
Questions about shipping? Email support@bulbcycle.com or call 858-412-6536.