Refund policy
Last updated: October 28, 2026
Returns
We accept returns of unused, unopened recycling kits within 60 days of purchase. A kit counts as used once any waste has been placed in it or its prepaid shipping label has been used, and used kits can’t be returned.
Returned kits must be complete, with all original parts, liners, labels and instructions, and in resalable condition. We can’t issue credit for kits that are incomplete, damaged in return shipping, or show signs of misuse.
Restocking fees
- Returned within 15 days of purchase: 10% restocking fee
- Returned 16–30 days after purchase: 20% restocking fee
- Returned 31–60 days after purchase: 25% restocking fee
- After 60 days: returns aren’t accepted
How to start a return
Contact us before sending anything back. We’ll email you a return authorization number and instructions, and the number is good for 30 days. Write it clearly on the outside of the package. Returns without an authorization number can’t be refunded.
You’re responsible for return shipping costs. Don’t use the prepaid FedEx label included with your kit to send a return. That label is only for shipping filled kits to the recycling facility.
Damaged, defective or wrong items
Please inspect your kit as soon as it arrives. If it’s damaged, defective or not what you ordered, contact us within 30 days of purchase and include your order number. We’ll make it right, and no restocking fee applies.
Cancellations
If your order hasn’t shipped yet, contact us right away and we’ll do our best to cancel it for a full refund. Once a kit has shipped, the return terms above apply.
Using your kit
Your kit must reach the recycling facility within 18 months of purchase. Kits must be packed and sealed according to the included instructions, contain only the materials listed for that kit, and not be filled past their stated capacity. Kits that don’t meet these requirements may be charged an additional handling fee of $75 or more, or returned at your expense.
Refunds
After we receive and inspect your return, we’ll email you to let you know whether your refund was approved. Please allow 10–13 business days for processing. Approved refunds go back to your original payment method, minus any restocking fee. Your bank may need a few extra days to post it.
If you haven’t seen your refund within a reasonable time after it was approved, contact us.
This policy doesn’t limit any rights you have under applicable consumer protection laws.
Contact
To cancel an order, start a return, ask about a return or report a damaged item, email andrew@bulbcycle.com or call 858-412-6536.